None. Please any suggestions? I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. Why was the nose gear of Concorde located so far aft? Be sure that all battery connections are secure. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. Resolution: Published on: 1/26/2016 Last Modified on: 9/29/2021 Did this answer your question? Where do I go from here? 2021-06-29 Any idea what happened? 05:12 AM. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Download Integration guide for more information. endobj
What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? Its only a 4 year system. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. 2 0 obj
The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. I came across a Smart UPS 1500 that needed a battery replacement recently. Please use a different way to share. Thank you for your interest in our company and products. Easily find the nearest APC Reseller or Distributor in your location. bad design and QC. Found this content useful? SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. All rights reserved. 2 Answers. A battery bus soft start fault exists cleared. About the UPS. This item cannot be shipped to your selected delivery location. Posted: Then, perform a self-test. UPS Settings Start-up Settings Configure these . All LEDs are in a normal state. Then, perform a self-test. Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . None. Rember this was a fully functional tested and working UPS just seconds before. Close Powerchute plus-Server. Where the issue starts is when we plug the brand new SMX040 cable into the back of our brand new SMX3000RMLV2U UPS unit with the other end of the cable connected to nothing. Do EMC test houses typically accept copper foil in EUT? (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. This alert is generated when load exceeds 100% of rated capacity on UPS. Discover magazines for computer and electronics enthusiasts. Do not attempt to use the UPS. This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. Check if there is a connection (Type Shift + Y, should return **SM** ). The UPS is protecting the connected equipment. The replacement battery is not properly connected. SpiceQuest March (2023) -- Of SpiceRex and Shamrocks Private. I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? None. This alert is generated when NTP update fails, File Transfer and Modem dial-out fails. Replaced with another from the same Amazon listing. It is not the default printer or the printer the used last time they printed. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months. Please try again later. Enjoy! Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. If you are using PowerChute Business Edition, stop the Agent *V service. Please check compatibility before purchasing. Please make sure that you are posting in the form of a question. This topic has been locked by an administrator and is no longer open for commenting. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. Products with electrical plugs are designed for use in the US. Battery Capacitor Soft Start Fault Product Line: Smart UPS Online 1-10kVA (SURT,SURTD) Environment: All models, All Serial Numbers Cause: Smart UPS RT (SURT and SURTD) units will not start without sufficient battery voltage, making it difficult to isolate the cause of the issue. Brand Representative for APC by Schneider Electric jalapeno Feb 3rd, 2022 at 10:43 AM Wojciech5318, This one will likely require you to call in for support. Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. Check the utility power supply to the UPS by plugging in a table lamp. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. The guide is also ava ilable on the enclosed CD and the APC Web site at www.apc.com. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Get monthly updates from Schneider Electric delivered right to your inbox. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. Asking for help, clarification, or responding to other answers. This site uses cookies to store information on your computer. Fault modes reported may include "a fault exists at the battery temperature sensor", or "Warning State: Batt Temp Sensor". It has happened THREE times to far. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. I will answer your question shortly through the APC system. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic Easily find the nearest APC Reseller or Distributor in your location. Perfect Fit and immediate response from my APC smx3000rmlv2u. Resolution: Was this problem able to be resolved? Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Now, you will be the first to know the updates from Schneider Electric. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. I plugged in the UPS about 20 hours ago to charge. INFORMATIONAL: A battery bus soft start fault exists cleared. Maintenance-free sealed lead-acid battery with suspended electrolyte. Send a co-worker an invite to the Exchange portal. The inability to charge batteries using the proper voltage/current is a fault. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. "No Assembly Required". It looks like WhatsApp is not installed on your phone. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Allow the battery to recharge for at least four hours. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. To continue this discussion, please ask a new question. Does Cosmic Background radiation transmit heat? Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. Thank you for reaching out to us. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Opens a new window. Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. The insertion made it very difficulty. %
Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. This is with nothing attached to the other end of the extension cable. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) But, it does work with t, Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. There was a problem adding this item to Cart. Applications of super-mathematics to non-super mathematics. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. If acceptable to the connected equipment, reduce the UPS sensitivity. Switch off the UPS once again till you hear a click. The UPS has a fault. Please re-enter the email address. WARNING: A PFC fault exists. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. Model #SMX2200RMHV2U. NetsurionData Source Integrationfor APC Smart-UPS 3000 allows you to monitor the following components:-. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). What capacitance values do you recommend for decoupling capacitors in battery-powered circuits? APC Environment - Humidity and temperature threshold. The UPS will restart automatically when utility power is restored. No, this is not from Schneider Electric, who makes APC products. Get monthly updates from Schneider Electric delivered right to your inbox. NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) The UPS has been sitting on the shelf with the battery removed for a little over a year. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. The battery temperature may show a reading of 59 Degrees Celsius. I thought that the battery might be faulty at this point. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I located the email you sent in to APC email support over the weekend. Please try again later. Plug and Play and Hot Swappable compatible to simplify installation. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. This alert is generated when TCP/IP stack fails and DNS network error occurs. The best answers are voted up and rise to the top, Not the answer you're looking for? This may be due to a malfunction, configuration issue, or the install environment. Then we started getting the email alerts. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. This was originally posted on APC forums on 1/14/2014. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Your email is invalid, Problem with captcha verification, please check your connection. endobj
Product Line: APC Back-UPS RS Environment: BR1000G, All Serial Numbers Cause: During normal operation, you may find your UPS not functioning as expected. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! Enter a favourite name and click on OK. Select the serial port to which black serial cable is connected to. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. You have entered an invalid email address. In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? I am looking into purchasing a new battery pack now. 2022-08-19 Enjoy! Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Bought one 3 years ago. (Web Management cards, IO Relay cards etc). Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. endobj
Monday-Friday between 8am 8pm EST. Start a Hyperterminal session with the UPS. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. I needed to do a firmware update for mine. That process would make more sense to me due to the auto-sensing the SMX's have. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. We purchased NEW battery packs SMX120RMBP2U for the NEW SMX3000RMLV2U UPS's because these are in remote closets and we wanted longer run times. Any Help would be appreciated. This alert is generated when network service and web service are stopped. For more than 15 years, UPC has become a trusted manufacturer of high quality UPS replacement battery cartridges. Resolution: However, the UPS declared it needing to be replaced after 20 months. Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. Replaced the battery and its brand new again. If the battery ages and is 'exhausted', the constant is overwritten. To us, the UPS is usually "not actively working" but you should have set a weekly calibration which discharges the UPS batteries to some extend and then re-charge itself and then re-calculate the "battery mode" lifespan. It's running in bypass mode which means that the batteries cannot protect the load should their be a power problem. To learn more, see our tips on writing great answers. my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. I am managing a remote office that is getting these alerts on the X3000. stream
The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . And now the internal battery reads .03v. If the problem persists after recharging, replace the battery. Now, you will be the first to know the updates from Schneider Electric. The guide is also available on the enclosed CD and the APC Web site Step 6) If volt meter is available, measure the voltage of each battery module. <>
Now, you will be the first to know the updates from Schneider Electric. Theoretically Correct vs Practical Notation. When I plugged in just theSMX120RMBP2U unit, without changing thePCRBC117 replacement battery. 4 0 obj
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Press **R** to close the session. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. Check the UPS load display. You can subscribe to this forum after you log in or create your free account. REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! The UPS displays a site wiring fault message. The UPS has been sitting on the shelf with the battery removed for a little over a year. To clear this status one needs to run the self test using the Test button on front panel. This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. To customize and bent down the mantel cover to make it work. Posted: I had this same error code. This is not uncommon in older, non-maintained equipment. ). Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Full content visible, double tap to read brief content. All of four top mantel covers do not align with APC unit. The customer happened to have another battery there to try. I did finally find a number that I can call with after hours support. Step 3) Are UPS internal batteries connected & seated properly? 3,000 m (10,000 ft) Storage. If you plug the SMX040 into the UPS with nothing at the end of it perhaps the UPS thinks it has NO batteries connected period ! I decided to let the battery charge up to 100% and then try a runtime calibration. Batteries indicating replacement after 6 months, Reviewed in the United States on July 14, 2021. The battery connector plug is not securely connected. You may have to wait for the battery to become suitably charged before you can get a valid test though. Connect with us for help choosing the right product or with troubleshooting and installation. "Insanity: doing the same thing over and over again and expecting different results.". None. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Was Galileo expecting to see so many stars? Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. Thanks for contributing an answer to Server Fault! You can subscribe to this forum after you log in or create your free account. How to use Multiwfn software (for charge density and ELF analysis)? The UPS is not connected to utility power. This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. Enter **
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