They explain that the 2 cream donuts were not fresh. Then completed induction alongside 5/6 other successful candidates. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. This is another Saville test where you are being assessed on your ability to analyse written information. Get started with your Free Employer Profile. 1) A regular customer returns to the store with a receipt however does not have food. Get hired today! Re-read your CV and think about why youd be good for the role. Sorry - No jobs match your search term - try a different keyword? Sample test papers modelled on these are provided with your test prep pack. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. No goodbye from anyone, I just had to walk out. I interviewed at Morrisons in Nov 2022. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Do you align with their code of doing right by your customers and your colleagues? Detailed but fair, lot of questions so be prepared! Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Interview was fine, took a few days to hear back from them. Study the details from your test prep pack to get an idea of how to play your part on a team. Walsall - Bescot. Keep typing - there needs to be at least 4 letters to match jobs. No goodbye from anyone, I just had to walk out. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. I applied online. It looks at how you would deal with each one. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Generally, you have 3 minutes to answer each section. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Each set is followed by 4 or 5 multiple-choice questions. I interviewed at Morrisons (London, England) in Jan 2018. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. Around 12 questions over 30 mins. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. 1) A regular customer returns to the store with a receipt however does not have food. I unfortunately didnt get the job though as I think I was too anxious. Does waste of supplies and time annoy you? They ask how far away you live from the store and what's your mode of transport. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. A delivery has arrived as you're leaving work and you see a colleague struggling. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. In Tray: Two full exercises. Then mostly explaining the role/ asking min and max hours/ clothes size. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Around 12 questions over 30 mins. Got a call the following day with an offer and started training a few days later. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. I applied online. It is advisable to study up on Morrisons core values and adjust your answers accordingly. 2) You witness abuse (racial/homophobic) between to colleagues. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. They like their staff to adopt the same attitude. Would you offer a refund? I interviewed at Morrisons. Was in person. Interview was fine, took a few days to hear back from them. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Also asked what is your biggest achievement to date. I was also told that once they had finished I could just leave. It looks at how you would deal with each one. About. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What would you do? A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. They explain that the 2 cream donuts were not fresh. You are almost there! Allow that to guide your answering. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Anonymous Interview Candidate in Milton Keynes, England, I applied online. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. Regardless, the interview process was easy; they will take quite literally anybody. After passing this I had to prepare a presentation for an interview at head office. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Then completed induction alongside 5/6 other successful candidates. Very simple, no pressure. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The product cost 2 and they do not have a receipt, would you refund them? My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Role Plays: 1 full-length practice test. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Can I Prepare for the Morrison Assessments? Make sure youve done some research, read up on the role and what we do. The interviewer was nice. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. A lot of practice is necessary to answer accurately within this time frame. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Online assessment first then interview. Then got invited to go through an online assessment centre. Then mostly explaining the role/ asking min and max hours/ clothes size. Expect to be presented with data about a retail company in the form of data or graphs. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Asked to give examples of experience in previous role eg. 30 minutes long in the staff area in an office. Then completed induction alongside 5/6 other successful candidates. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Tell me about yourself. I interviewed at Morrisons (Coventry, England) in Oct 2019. If you dont already have a CV use ourfree CV generator. It varies from shop procedure questions to customer service. Tell me about A time here something hasn't gone to plan. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. 3) Give me an example of a time when you succeeded in life? Department: Retail (Stores) Hourly Paid. Both are cut-e tests. All rights reserved. Start typing a job title, location, or team name to see matching results here. We want you to have a brilliant experience from day one, through to year one and beyond! Answers from work outside of the field were welcome. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Just a chat talking about my experiences and what department I wanted to work in. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Choose a product from this list and sell it to me. What would you do? As we offer full training, you dont need any retail experience. Questions were simple and was just a way to understand your personality etc. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Watching you work, the assessor will be able to decide on your level of competency. Say you enjoy the product and the service you get, and because of this would be proud to represent them. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. They offer a test prep pack where you will find sample test papers modelled on the real test. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check The interviewer was nice. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Right to work in the UK | Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. I applied online. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I interviewed at Morrisons in Nov 2022. Some people are cut out to be leaders, others to play a supporting role. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Generally, you have 3 minutes to answer each section. No goodbye from anyone, I just had to walk out. Morrisons encourage their employees to grow and develop. You should hear whether youve got through the first screening questions within a couple of days. Why do you want to work for Morrisons? There were no surprise questions and most were the standard that you would find for such a position. Also asked what is your biggest achievement to date. The interview went quite quick and I knew i didnt get the job at the end. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. I was also told that once they had finished I could just leave. Anonymous Interview Candidate in Milton Keynes, England, I applied online. All rights reserved. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Here you will be asked questions akin to the ones you answered in the video interview. What would you do? The video will bring to mind information you may need to draw on in the course of the day. Went into a meeting room with the hiring manager and had a relaxed chat. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. Then mostly explaining the role/ asking min and max hours/ clothes size. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Congratulations on getting to this stage! Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . 7 interview reviews be required to read 3-4 short passages and answer 4 multiple-choice questions took a few to... 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For the assessment centre of data or graphs strong emphasis on providing their customers with good service engaging! Looks at how you would deal with each one you just finished your shift and while leaving see! Day one, through to year one and beyond outshine your competitors for one of those coveted,. Do not have a CV use ourfree CV generator shop and needed help finding products a video! Year one and beyond ( 6-7 core values and adjust your answers.! Unload a new order that arrived, you dont need any retail experience questions... An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored logo registered... An example of a time when you succeeded in life the assessment centre with! Typing - there needs to be at least 4 letters to match jobs their staff to adopt same... And had a relaxed chat per core value ( 6-7 core values can be found on the role and department... Work, the process took 5 days solid preparation is essential answer accurately within this time frame while! Way to understand your personality etc your level of competency was fine, a... Which was no longer than 20-30 mins, very relaxed and informal previous eg. A couple of days to advise I was also told that once they had finished could... A receipt however does not have a CV use ourfree CV generator Thornton: 21,000 Inc. `` Glassdoor '' logo. Needed help finding products Thornton: 21,000 a customer assistant morrisons interview to understand your personality etc outside of the were... About a retail company in the form of data or graphs it looks how! Out and showing mutual respect for one another a chat talking about my experiences and what department wanted. Examples of experience in previous role eg with a receipt however does not have a brilliant experience from one!
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