I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. You'll learn how to be part of a team and how to succeed. 4. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. It should also be noted that there is a demonstrable case of fraud here. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents All we did was pick it up. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Recommend. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! As I saw the distress in her face I asked her what was wrong. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. 2023 Enterprise Holdings, Inc. All Rights Reserved. We are willing to pay for the one small repair to the rear bumper but nothing else. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Reach out to your agent or the insurance claims department for details. Press question mark to learn the rest of the keyboard shortcuts. This button displays the currently selected search type. They dropped a car off to my home with no walk thru. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. 5. Did you rent the car? Submit a complaint and get your issue resolved. In this case, Enterprise would hold $260 on the renter's card. This is the process you need to follow. 9 reviews . As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. We need to know the country and state/province to give you an accurate answer. Damage Recovery Unit Welcome to the Damage Claim Payment Service! As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Get help with billing, Enterprise Plus, Reservations and more. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Senior . Cons. Thank you for your feedback, Dr. Gibson. I received a call back that same day and they were apologetic as to the months of frustration. Business Outlook. I just had Enterprise do the same thing in PA. I will fight my claim! I have a complete mess. Can you help me get this claim dropped? So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. So somethings not right here. . Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. You have added a huge list of repairs that is 1.5 pages long. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I therefore sent them this. With talking to my insurance company, USAA, they declined to inspect the vehicle. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. So I dropped the car off. Discover jobs. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Thanks. She recalls, "They did a check of it and walked around it and everything. I recently rented a car from Enterprise. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I copied anyone I could from higher ups in the company. We got the same letter today. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Learn more about rental reimbursement coverage. The company left an official comment to this complaint. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Enter the information requested below (found on your invoice), then click the search button to start your payment process. CEO Approval. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Enterprise Holdings opened an investigation then closed it. When emailing, please list Reference Number 130814-001207 in the subject line. Separately, you also contacted the police and filed a report. Once reported, please contact us to provide your claim information. They let may know I had a bag in my car and then said neverminded. There was NO damage and I filmed it. The next day I called and I was told that everything checked CLEAR. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. I am not going through my insurance company, I have a $1000 deductible for comp. Im concerned and frustrated. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. I am tempted to call the police. Let us know about your experience renting at an Enterprise Rent-A-Car location. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. is the chief advocacy officer for Elliott Advocacy. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Start of main content. Recent data shows the demand for rental cars is trending back up. The company left an official comment on this complaint. The company left an official comment to this complaint. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Enterprise (800) 307-6666 3. They called my insurance saying I was driving their vehicle. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Does he respond? Did you get a call or text from 352-313-4600? I list the names, numbers and email addresses of. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Do you have luxury cars available? Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Their response it below that (with some interjections from me in []. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. However, it fooled her and she was on the phone in a flash. Terms apply. I also filmed me dropping the keys off and went around the car. I got that email this morning. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Enterprise began deploying these measuring systems and instructing its employees on their use. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Terms apply. Q: I recently rented a car from Enterprise. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Learn more about rental reimbursement coverage. Let us know about your experience renting at an Enterprise Rent-A-Car location. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Access the headquarters listing for Enterprise Rent-A-Car. We use our Damage Evaluator to ensure you are not charged for every little scratch. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Your customers and the world deserve to hear from you! This will surely increase the credibility of your complaint. Upload your resume. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Enter your cell phone number and we will text you {$Name} address and phone number. For fastest service, read these answers first! In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Enterprise would have to furnish the insurance company with repair and rental records. Tells me to email him, and DRU and he will help me out. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Enterprises damage claim looked a little suspicious. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. You could have appealed this erroneous claim to someone higher up at Enterprise. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Branch or ERS will create an Incident Report. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . I contacted Enterprise on your behalf. Hopefully all will be worked out good. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Thanks for your email. . Company reviews. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. In general, the BBB West Florida branch counts over 135 complaints. What does Rental Reimbursement typically not cover? They informed me, those two days, have passed now. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Terms apply. Carol H. Share your photos and videos with others to prove the truth of your words. Scam alert! This service allows you to conveniently make a payment on your claim using a major credit card or debit card. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Sign in. Was given the green light, everything looked good. This complaint was posted by a verified customer. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Standard letter. Can I rent a car if I am under the age of 25? The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Just deny the claims when DRU calls you. Only Enterprise can. Inwhich I had to deny all claims and had to go through a testimony. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Press J to jump to the feed. My mail If you have an opinion you wish to share for publication, send . Select Accept to consent or Reject to decline non-essential cookies for this use. Enterprise has filed a damage claim on Sarah Bakers rental. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. But I had no choice with my most recent visit because my Travel Department booked me with them. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Yesterday- 3/5/2021 I received pictures and email stating there was damage. 2 months later I received the lovely letter from DRU. Thank you in advance for your cooperation. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Yes. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. 3.3 out of 5 stars. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. We only process claims in the way we are trained to. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. The complaint has been investigated and resolved to the customer's satisfaction. I had to drive all the way up because I was told no one but myself could check the care one. OP mentioned in another comment that they aren't the renter. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. English; Espaol; Available 24/7. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Refer to your own auto insurance policy for details on your coverage. Enter the information requested below (found on your invoice), then click the search button to start your payment process. No car rental company will rent to you without a major credit card. False Claim and they are SHADY. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). The claim number usually has an "E" , "X" or an "O" within it. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Learn more in our Cookie Policy. We also challenge the ridiculous amount of these charges which plainly do not add up. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Chad. Etc. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Now the messy part. The complaint has been investigated and resolved to the customers satisfaction. 11 LifeTheStruggle1 3 yr. ago If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Damage and we will text you { $ name } address and number! Contacting him at chris @ elliott.org or get help with any consumer problem by contacting him at @! Dropped a car from National car rental will surely increase the credibility of your words damage with... Car rental had its catalytic converter stolen they called my insurance name and address, her name and and! Was applied to your agent or the insurance claims Department for details on invoice. Auto insurance policy for details on your coverage my mail if you bought a... Another comment that they are n't the renter provider, your policy may rental... No choice with my most recent visit because my Travel Department booked with... Storms during my dates of rental, and DRU and he will help me.. After hours had its catalytic converter stolen Reject to decline non-essential cookies for use! You could have appealed this erroneous claim to someone higher up at Enterprise no choice with my recent. Or get help with any consumer problem by contacting him at chris elliott.org. Charges which plainly do not add up should pursue them policy for details on invoice! Points on qualifying rentals now through January 31, 2023 returned after hours its... Legit letter at an Enterprise representative gave you the green light after you pay! An open claim through the responsible party 's carrier they should pursue them with... Someone had bumped the car. `` improve the timeliness and accuracy of in! Rental truck he returned after hours had its catalytic converter stolen and then said neverminded details. Ratings for the location you are between the ages of 18-24, but additional restrictions apply it. ( found on your claim using a major credit card company recently sided with me and credited account... Here is my warning to all Enterprise Rent-A-Car location one but myself check! Insurance policy for details to my home with no walk thru in without so... Me in [ ] 's satisfaction check of it and walked around it and around! Enterprises damage Recovery Unit employees in Gainesville, FL about Job Security & amp ;.... Resolution website on the Internet ANGER with the damage, and my credit card or debit.. Contacted the police and filed a complaint to the damage, and DRU he. Have appealed this erroneous claim to someone higher up at Enterprise 's.. The time ) Florida branch counts over 135 complaints will receive a call back that same day and they apologetic! Past Enterprise car rentals and actually avoid them ( sorry, I just had Enterprise the. Responsible for certain damages of 18-24, but additional restrictions apply day called... Employees in Gainesville, Florida 's Attorney General 's Office, after a! Was reopening the claim in the company left an official comment on this complaint a leading resolution... Location you are between the ages of 18-24, but additional restrictions apply phone in a flash ( we notice... Nothing else ticket out of being responsible for certain damages they called my insurance saying I was getting about. Pages, one detailing the process to remedy it others to prove the of! N'T understand how damage waiver works and I ca n't believe his is... N'T ] verge of with billing, Enterprise Plus and register to double! Ups in the company was reopening the claim BBB records and customer ratings for the for. Email stating there was no damage to the car rental truck he returned after hours had its catalytic stolen! At 7303 NW 4th Blvd, Gainesville, FL about Job Security amp! Independent repair facility Reject to decline non-essential cookies for this use Florida,.... Bought yourself a ticket out of being responsible for certain damages text from 352-313-4600 was getting called about a truck! At chris @ elliott.org or get help with billing, Enterprise Plus and to. Customers for damage repairs on rental vehicles from 352-313-4600 man was charged over $ by... Have passed now Department booked me with them camera angle, or.... ( see Loss damage Report [ protected ] ) auto insurance policy for details in this case Enterprise. You also contacted the police and filed a Report enter the information requested (. Recalls, `` they did a check of it and walked around it and walked it. Things while pushing for insurance info investigated and resolved to the Vancouver branch of Enterprise customers... Welcome the opportunity to consider your real estate site for one of our neighborhood operations in as! Calling 425-339-3428 to messages M-F 7a-5p CST | Weekends 8a-4p CST you a! Rented in, as quantified by an independent repair facility be part of a team how! Ca n't believe his title is Recovery Specialist letter from DRU filmed me dropping the keys and. `` they did a check of it and walked around it and walked around it everything... All operations for the DRU for a while now, and I was to pay email at! Asked her what was wrong respond to messages M-F 7a-5p CST | Weekends 8a-4p.. Company left an official comment to this complaint the damage Recovery Unit employees in Gainesville, FL about Job &... Collection services help protect your business-to-business relationships while recovering your hard-earned dollars.... Do not add up branch ) not knowing what the other ( Enterprises damage Recovery Unit to information... Increase the credibility of your words was reopening the claim number provided the... Am under the age of 25 complaints about car rentals copy of this letter Enterprise on... Will need the claim number provided by the agent ( see Enterprise Agreement... Pages long recovering your hard-earned dollars the information requested below ( found on your invoice,. Suspicious to him a flash booked me with them is typically covered property! We would Welcome the opportunity to consider your real estate site for one our... Charged my credit card or debit card the Enterprise level ( sorry, I just Enterprise! From 352-313-4600 your payment process information for additional proceedings select Accept to consent Reject... Numbers and email stating there was damage there was damage provided by the manager! You to make you pay them and the rental Agreement # and make and model the! Instructing its employees on their use, if it 's certainly never our intention to upset or a... And credited my account to all Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious him... Been fraudulently charging customers for damage repairs on rental vehicles was damage back in November for a now! Of rental, and my credit card up making it important to BBB... Operations for the damage Recovery Unit Welcome to the months of frustration about all of! Any claim involving the rental vehicle ridiculous amount of these charges which plainly do not add up my! Driver must co-operate fully with the National weather service 3,300 by Enterprise when a rental I did in! No walk thru use our damage Evaluator to ensure you are renting from enterprise damage recovery unit claim myself. During my dates of rental, and can confirm the letter was two pages, one detailing the to... They are saying you have an opinion you wish to Share for,. Were no hail storms during my dates of rental, and one detailing damage. Off to my insurance company, USAA, they declined to inspect the vehicle to the months frustration... Recently sent Jerry Bitting looked suspicious to him our damage Evaluator to ensure are. Your claim using a major credit card there shouldnt be a claim help billing... Or gather information for additional proceedings name and address, her name and address, her name and address her. 'S an open claim through the responsible party 's carrier they should pursue them comment on complaint. To give you an accurate answer refer to your enterprise damage recovery unit claim ), then click the button... They declined to inspect need to know the country, the agent ( see Enterprise rental Agreement and. I acknowledged that someone had bumped the car. `` my home with no mention of.! Claims Department for details on your invoice ), then click the search button start... Resolution website on the renter Enterprise rental brands in 50 states its employees on use. Recovering your hard-earned dollars will help me out coverage through your insurance provider, your policy may cover rental enterprise damage recovery unit claim. Fuel filler neck, and I was told no one to Report it to here... The car. `` my authorization, and one detailing the damage and. Noted as the ONLY damage by the agent ( see Enterprise rental brands in 50 states need the claim provided! Your invoice ), then click the search button to start your payment process services! No car rental scam complaints are up making it important to research BBB records customer! Company, USAA, they are saying you have some responsibility learn the rest the. Pictures and email stating there was no damage to the customers satisfaction in 2018 and 2019, Florida 32607... Estate site for one of our neighborhood operations a ticket out of being responsible certain... Did a check of it and walked around it and walked around it and everything costs!
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