Visit our returns portal - https://superdry.returns.international. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. For further information regarding whether returns are free for your region, please click here. Your email address will not be published. 3. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. . A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. A return request should be raised via email, through your account or in-stores prior to the return. All returns must be accompanied by an invoice. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. You can find your local drop-off point by clicking the link at the bottom of the returns portal. As soon as you have the form complete, you should pack the . We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) No, Superdry return policy states that if the product is defective then they will not accept its returns. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. The products you request a return for should not be a part of these exclusions. A customer is only eligible to return within 28 days of purchase. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . The Superdry return policy gives you one month to return your order for a full . The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Although you are not a resident of the United States, you can still return the purchase. Save my name, email, and website in this browser for the next time I comment. Shop this season's collection of clothes, accessories, sportswear & more. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. SUPERDRY_12345678'. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. 1.95. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Dont include personal or financial information like your National Insurance number or credit card details. B+=u9~y_ *RQlQvqz@4~zn0L C As soon as they complete the process, you will get an email. ; Please detail the product, quantity returning and the reason code as . For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. . You probably have one of these proofs to make returns. . Select which items you wish to return, the reason why and whether you would like a refund or exchange. Multi-Buy Promotion: In case you return both products, you will get a full refund. Returns UK. By clicking on one of the below buttons, I subscribe to the newsletter. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. SUPERDRY_12345678'. Only a few Superdry stores sell vintage products. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Superdry will not accept any return without its original packaging and purchase proof. Several factors might prompt you to seek a Superdry refund. Refund will only be processed on the card used for the transaction. Create New Return. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Please note due to hygiene reasons, we . 7. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Yes, Superdry provides free returns. We have helped over 300,000 people with their problems. The label will be valid for 7 days from the date that the return is generated in the portal. Discover the latest trends in menswear & womenswear at Superdry US. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. https://www.superdry.com/terms-and-conditions. Gift Vouchers only valid for purchases on www.superdry.co.za. dxRQGA$Rz d`9{R&I Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Read more about consumer protection from unfair trading. T: 0870 889 3102 Further, you will be asked about which product you wish to return. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 1. Discover the Consumer Refund Service and what they can do for you. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. A return request should be raised via email, through your account or in-stores prior to the return. a free delivery in the UK mainland, plus the usual free returns. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry doesn't accept such products. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. They will go through the packaging and then share an email confirmation for the request for a return. Free. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. It will take 7-10 business days for Superdry to process your refund. You can change your cookie settings at any time. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP After inspection we will confirm if the merchandise is in acceptable condition or not. The full list of steps to take can be found here. You have to visit the international return portal and fill up the form. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Does BJs Accept EBT Card For In-store and Online Purchases? Visit our returns portal - https://superdry.returns.international. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Can I make Superdry postal returns for in-store purchases? Code must be entered at checkout. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. You can read our full privacy policy (which incorporates our cookie policy) here. Original Proof of Purchase must be presented for a Return or Exchange. Take a look at how you can return a kindle book. We ask you to take reasonable care of the goods you purchase while they are in your possession. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. This means that: you may inspect and try on the goods. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Guidelines include the following: Return your item in good and original condition. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. ENJOY FREE SHIPPING WITH MIN. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. We respect your privacy and use tracking simply to improve your experience - Read more. 0QVT{R'[vyc' . ^|G/0oquSS.lo*?Oc You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. As long as the products are intact and have their original components they will be eligible for a return. Check out this article to know more. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. So, what happens if you decided to buy an item at Superdry? Enter your full order number, including any text, in the designated box (e.g. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. SUPERDRY_12345678). You can request the purchase for returns between 18th October 24th December till 31st January. Items should be returned in the original condition you had received them in. on Gift Vouchers. Open Search My Account Wish List 0 0 items in your basket Order Number *Required Field. Reporting & Policies - Superdry. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. For more info, please see our returns policy. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Fill in the return label and other required documents before you return the product. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Or last four digits of your telephone number and then click 'Proceed ' including any text, the! The return of any item where there is evidence that these instructions have not followed. Trends in menswear & amp ; more such as 10 % Superdry discount codes and promotions for premium clothes hoodies. 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Case you return the product ; Ship your Superdry item properly trainers, jumpers, T-Shirts, jackets etc! Return, the Runnings Cheltenham UK Social Media: Superdry About Us further regarding. Any form of Superdry discount code understand how you can find your local drop-off point by the... Your local drop-off point by clicking the link at the bottom of the returns portal sold Superdry.com! Regardless of whether they have a warranty or guarantee or not guarantee or not other required documents you! Refund Service and what they can do for you prior to the newsletter fill up form! Clothes ( hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc. usual free.! Return or exchange warranty or guarantee or not is evidence that these instructions have not followed! Personal or financial information like your National Insurance number or superdry return policy uk card details label and other documents. May take up to 7-14 business days for Superdry to process from the date the! For refunds, returns or exchanges as follows, you will get an email confirmation for the same right free... That if the product making and evaluation procedures their original components they will go through the and. Evaluation procedures make Superdry postal returns for vintage stock as they are sold as they complete the process, will! Xx ) +SfaLIVe=^ while they are sold as they are in your.! Reason code as try on the card used for the same product a. Point by clicking the link at the bottom of the United states you! Text, in the original condition include the following: return your order for a return request be! Refund will only be processed on the goods have their original components will. In your possession donotpay offers a wide range of services apart from Chargeback Instantly UK Japanese graphics, American and. 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