Read more about possible travel restrictions before you go. There are so many great places to eat within walking distance. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. Liked the spacious mini fridge and micro. I went back an hour later and asked about the room, it was ready but we were never notified. We took a four-day weekend here in June 2022 for the Father's Day holiday. We had a certified service animal with us still in training. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. The next morning while waking up, we found a stage 2 larva bedbug. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. 8 am - 11 am. The same lady that we first encountered was there again and was still unpleasant and unapologetic. For the money we paid, this hotel was not worth it. Children 18 and above are considered adults at this property. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! The food at the Barracuda Bar was plentiful and good. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. All in all this motel was a poor rating and will never stay there again. Own or manage this property? We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. Crystal Beach Hotel takes special requests add in the next step! Our room was clean and spacious. I would definitely consider staying again. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Thanks for a great vacation. Kudos to room service. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. They did not come into the room to clean or make the bed. It was exactly what I had expected after reading everyone's reviews. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). He checked the bedbug, trapped it and gave us a new room. The first time our dog barked because of alerting us that something wasn't right.she's very protective! We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. We checked all of our belongings and moved everything into our new room. more. Overview of Crystal Beach Hotel. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Bathroom was large and clean. The room and everything in it seemed fine, clean, spacious when we got in. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Please see our partners for more details. Each review score is between 1 and 10. Visit Website > View Details > Hotels-Motels-B&Bs Beachwalk Hotel 2 10th St Ocean City, MD 21842 I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. YUCK! As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. The water pressure in the shower was very little. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We left to return later while she was leaving and another lady started her shift. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Couples in particular like the location they rated it 8.6 for a two-person trip. The police were called and they informed us that the hotel could require us to move. The room was an ocean view on the top floor. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The room and everything in it seemed fine, clean, spacious when we got in. Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). Free WiFi access is available. Look no further than Barracuda's Bar & Grill! We were content with the new room up until about midnight. Front desk person was snotty and acted very indifferent to our complaints and requests. She checked me in. The view was beautiful. 2.5 star property. Next time I would like to stay a little more towards the boardwalk. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We won't be back. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. YUCK! Bed Bugs. WiFi is available in all areas and is free of charge. Great view from our balcony. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . It was yet another bedbug. This is the version of our website addressed to speakers of English in the United States. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our new room seemed fine except that the water in the shower didn't warm up much. YUCK! The carpets are dirty and need a good cleaning. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. Also a plus is the parking garage! As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! All you can do is check for them on arrival. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. Beautiful location. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. Our view from the balcony on the 5th floor was amazing. Review tags are currently only available for English language reviews. Is there a refrigerator and microwave in the rooms? The next morning while waking up, we found a stage 2 larva bedbug. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. She didn't know why it was unsafe just that she was told it was unsafe. The only way to leave a review is to first make a booking. Barracuda restaurant had great food. Quite spot. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. A private bathroom comes with a bath or shower. Immediately someone called from the office saying they had a complaint of a dog barking. Our room was a very nice size and very clean. Oceanfront Oceanfront Two Queen Beds More Info Book Now Pros: The location on the boardwalk is great. There are more places to choose from in the, crystal beach ocean city, hotel crystal beach, Frequently Asked Questions about Crystal Beach Oceanfront Hotel. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. Hungry? It was exactly what I had expected after reading everyone's reviews. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Ocean City MD 21842. The lady at the front desk was very standoffish and rude. We love this hotel. The lady at the front desk was very standoffish and rude. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. While there the hot water system went down so no shower. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. It was around 1:30am at this point and I was in bed. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. There is no laundry machines but there is a laundry place a block or two away. She insisted she had no such papers and that we needed to move room immediately. Bed Bugs. Our first night was fine without any complications. Something went wrong please try again later. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. It seemed that she was only trying to overcompensate for what had happened. The room was large, with microwave and refridge. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. We checked out Monday morning and still have not heard back from Vincent. Free public parking is available on site (reservation is not needed). I had to go to the front office and get towels they did not give any wash cloths at that time. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? She then assigned us a new room. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. Nice place to stay. The lady at the front desk was very standoffish and rude. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. Beach Walk Hotel 2 10th St Ocean City, MD. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Tripadvisor performs checks on reviews. Staff was friendly, professional and helpful. 25th St. & The Boardwalk. After their trip, guests tell us about their stay. Thanks again, we hope to see you soon! Harrison Hall Hotel (from USD 74) Show all photos In fairness to the hotel and its staff, this situation was handled well. First impression was not well maintained, but I'm glad we chose this place. Parking is very limited. I am very happy to hear that you had such a great stay with us here at Crystal Beach. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. I asked why and they said because of Covid. Parking is onsite and included in the price. Please see our partners for more details. Review tags are currently only available for English language reviews. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. This place was completely filthy. The pool by the Barracuda Bar was open and well kept. Our doctor confirmed that we were biten by bedbugs. Prices are the average nightly price provided by our partners and may not include all taxes and fees. YUCK! The staff was super friendly and helpful. Our entire stay was under 48 hours. We are so disappointed in this place even though we really liked our location and our room. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The staff was very welcoming and pleasant! There are so many great places to eat within walking distance. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. The Carousel Hotel did refund our money thankfully. This lets us know our reviews come from real guests like you. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . It seemed that she was only trying to overcompensate for what had happened. Guests are required to show a photo ID and credit card upon check-in. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Thank you again and we hope to see you soon! more. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. 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