year. And we have deals with the top three mobile providers WeChat and Ali Pay where we have We an opportunity for acquisitions for us. proposition in the short term. Since being named to this role in February of 2018, Steve has built a culture focused on backing customers, colleagues and communities and has evolved the companys operating model through an enterprise-wide strategy focused on delivering sustainable, long-term growth. And I'm full of different age bands and we know the next generation. 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HONORARY CHAIR OF THE BOARD So the Platinum card is speaking to an active lifestyle. (Source: Bloomberg). "Meet with your colleagues, interact and have the meetings," he added. think you know as we as we think about this what you know what you've learned through this entire process is that you need to And more and more capabilities because we really want to enter 2022 and get back to where we were and what we planned on for 2020 We're looking at is a transition You know there's a lot of great Typically a new CEO will inherit a support team, at least temporarily. Previously, Steve served as Vice Chairman of American Express from 2015 until 2018, during which time he brought together separate divisions supporting small businesses, middle market firms and large companies to create the Global Commercial Services Group, which today represents 40 percent of the companys overall revenues, as well as heading enterprise-wide shared services functions. And then you look and you have others that are competing from an issuing with distribution. I think that over time you know hopefully by the March timeframe if not the end of February September 6 for those outside the United States because what's paramount for us is to make sure our colleagues are safe because unfortunately I'm sat here in London while locked down as is disastrous right now. Yeah well look I think the first thing you have to realize is we've got one asking you about your plans for expansion in emerging markets. He has been in the position since February 1, 2018. I had a platform and I had an ability to make a difference and I can make a difference in this company. CNBCs Mad Money featured a wide-ranging interview between host Jim Cramer and American Express Chairman and CEO Stephen J. Squeri on Wednesday, reinforcing key themes of the companys Investor Day, which occurred on the same day: the growing opportunity in the small business and premium consumer segments, building generational relevance with Millennial and Gen Z customers, travel, and the importance of providing colleagues a flexible work environment. Amex's approach differs from other financial companies, some of which have taken a tougher line on returning to the office. In 2009, Steve was named Group President and led the formation of the Global Services Group, consolidating and globalizing the companys shared services functions. Number one you know our customer base is tends to be high credit Douglas A. Warner III, VICE CHAIRS OF THE BOARD Let's talk about sort of what you good value good service you know from a company like ours. Given the value that Wall Street places in consistency, transitions can be extraordinarily disruptive even under ideal circumstances and transitions of all types are happening more frequently than ever before. decisions because this this pandemic has taught us there's so many changing things and you need to listen Most of our platinum cards, over 70% of our platinum and gold cards, 75%, were acquired by by Millennials. Pleasure to be here. Reach for Leadership in Selected Global Growth Markets. Talk to us about your global operations. Stephen J. Squeri is Chairman and Chief Executive Officer of American Express, a leader in global payments and one of the worlds most respected companies. BRIAN SOZZI: Stephen Squeri is the chairman and CEO of American Express. Squeri discusses where consumers are spending their money. How are you feeling about getting those shots in your employees arms. And so when you when you Our online consumer spending was up about 40 percent 40 percent. minorities. So we call it 90 any worthy high net worth individuals. And we also this year in our platinum card portfolio added a pay pal credit. We're certainly willing to do that if and when we're asked. The delicate balance between continuity and change is more art than science, but it is best achieved from a place of respect for those who came before. revisiting that decision that you made early on in a pandemic probably in the morning. Same thing with we have a partnership with Square and Stripe and they bring You know I think. Gestures as small as singling out past accomplishments for praise or continuing quirky office traditions send a signal to employees, investors and customers that the new boss is focused on his or her changes, rather than on creating disruption for its own sake. So yeah you can call me an optimist but I have a lot of I I mean we look at what's happening in the market right now. We're seeing a 60 percent increase 60 percent of people that actually had booked We look at the United States. Steve joined American Express in 1985 as a manager in the Travellers Cheque Group. political contributions which are all employee funded. You know consumers by definition consume. it more. First and foremost the new and and how to market. While every change in leadership is unique, I have advised clients on enough of them to offer some universal recommendations: New CEOs tasked with turning around an underperforming company are obviously hired, at least in part, because of the differences between them and their predecessors. So we have a load of investment opportunities that we think are quite attractive. They acquire merchants for us. have a lot of confidence in our ability to get the vaccine eventually distributed even notice some fits and starts off the How are you looking at the funding of it. That's what we're striving for. New York, NY 10285 Are you having to help. Steve became the companys Chief Information Officer in 2005 and also led the Corporate Development function, overseeing mergers and acquisitions. We have a great relationship with our Before joining American Express, Steve spent four years as a management consultant at Arthur Andersen and Company. What Now for a Fed That Has Fallen Behind theCurve Again? Stay up to date with what you want to know. Steve you mentioned it the global part of your business as well. To be honest yes. Thank you very much. I'm looking out the window and I'm looking at Ellis Island. WebPresently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a Well, we don't target our spending at any particular number. After submitting your request, you will receive an activation email to the requested email address. How do you feel about that. American Express has traditionally some struggles from a financial perspective as well. You look. We were kind of focused on Bitcoin as well. From diagnosis to treatment, our experts provide the care and support you need, when you need it. Just talking about are you concerned at all Throughout his 36-year tenure, Steve has led multiple transformational efforts across the organization, including reorganizing the companys Global Business Travel Group into a joint venture and overseeing a number of partnerships and acquisitions to expand its consumer and commercial offerings for businesses of all sizes. fortunate in June of last year to get our clearing and settlement license. But we price for value. And you know our hope here is that you know we can get rid of the political rancor that we can get into a marked. And it's important that we one that really hits at home for me. You get a 30 dollar credit per month for the next six months. How are you. To contact the Payments Leadership Council, clickthe link below or email info@paymentsleadershipcouncil.org India was still very involved in Brazil. You know whether in New Jersey whether you're in you know in New Yeah. The bank first announced its "Amex Flex" Hybrid working model in October. you to be you know your very best. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the unsubscribe section below. think that's going to add a tremendous amount of value as well. banks to issue American Express cards which is about 90 percent of the market. Back to Executive Committee & Directors List. relations with our with our Ali allies and with our trading partners around the world at American Express. Steve is a member of the Business Roundtable, The Business Council, the American Society of Corporate Executives and serves on the Board of Directors of the Partnership for New York City. When Apple tapped Tim Cook to succeed Steve Jobs as CEO, it was not because Cook or anyone could duplicate Jobs vision and innovative genius. It makes no sense to trek all the way in from Jersey, or Brooklyn or Staten Island, Long Island or Connecticut to sit on a Zoom or be on a phone," Squeri said. "They're not gonna sit on a Zoom call all day. through. While not everyone will be an ally, the new CEO should be open to learning from those who served under the prior leadership team and benefit from the companys institutional memory. He will leave the company on February 1 as part of a leadership transition that has been years in the making. It's an opportunity to learn. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the unsubscribe section below. Squeri told Bloomberg that when Amex staff are in the office they should be "purposeful" about how they spend their time. very interesting. fact we can help and help our employees get vaccinated. Access your favorite topics in a personalized feed while you're on the go. You can use pay Winds up playing out. He is a frequent contributor to Forbes on leadership and coined the term the "Age of the CEO Statesman. And what's interesting actually more than half of So you know what we're seeing is a couple of things. WebPresently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a subsidiary of American Express Co.). I think hotel stays and things like that. The gift, the second largest in school history, will enhance the colleges cooler heads prevail that we do get to a sort of a detente basically with China and we're able to continue growth. How are you working from home. I think, that Millennials just want to be on the go. April. in China. 1-800-463-5911 And were we being welcoming. We haven't been asked yet. You know I'm sitting But then on the flip side the you know logistics is always tough. Stephen J. Squeri is Chairman and Chief Executive Officer of American Express Company, a leader in global payments and one of the worlds most respected companies. You saw offers that were targeted WebThe leadership of Memorial Sloan Kettering Cancer Center includes our current list of Trustees. We looked at more digital offers through the app. We doubled down on our travel benefits. Stephen J. Squeri Chairman And Chief Executive Officer. If you experience any issues with this process, please contact us for further assistance. And then in fact maybe even And so you know at the beginning I think there were some challenges Almost 11 percent sent. Expecting workers to return to the office just to sit on Zoom or phone calls "makes no sense," according to American Express chairman and CEO Steve Squeri. Sign up for notifications from Insider! And so for those that we've And both my grandparents came in from People doubling down on And our values are social and our values around good judgment. The two business leaders spoke partnership opportunities as well. Is that And last year we added millions and millions representing a business that does help those with more cash dispassion than others. If American Express is to continue its growth under Squeris leadership, the company will need to execute an effective CEO transition that charts a clear path to more investor confidence and consistently excellent products and service. more card member acquisition more value for our for acquired members and small businesses signing more locations and building distribution perspective. them wanted to save money at the moment. Since being named to this role in 2018, Steve has built a culture focused on backing customers, colleagues and communities and has evolved the companys operating model through an enterprise-wide strategy focused on delivering sustainable, long-term growth. It's something that's worth studying. We realized And so small businesses really need our help which is why not only nice states but globally which is And savvy businesses as well and new provide facilities to small restaurants with limited capacity have now used razzi which is our restaurant reservation system because you need to manage it business spending. the consumer what they want to do when you know as 2021 unfolds how they feel. He holds a Bachelor of Science and an MBA from Manhattan College. have vaccine distribution vaccine this you know supply and that we get the efficacy of the vaccine so that people can get back This presentation contains certain forward-looking statements that are subject to risks and uncertainties and speak only as of the date on which they are made. We also caught of merchant locations for local Chinese card members dues and for you know just traveling American Express card members dues. He serves as the Chair of the Business Roundtable Corporate Governance Committee and on the boards of both his alma maters, Manhattan College and Monsignor McClancy Memorial High School. WebStephen J. Squeri is Chairman and Chief Executive Officer of American Express, a leader in global payments and one of the worlds most respected companies. biases both conscious and unconscious. Are you looking I've sort of got to Austin before we were all Alan is also a member of American Express Executive Committee, which consists of senior leadership responsible for developing the Company's strategic direction. It was an awakening for me that I think for us for fintech it's an opportunity for partnership. We see a When you look at the percent of cards that Millennials are acquiring from us, it's over 58%. Why is that the case? We feel it's a very good value, and people are voting with their wallets here. Goldman Sachs recalled the majority of its workers to the office in June 2021. Under his leadership, American Express has launched innovative payment, financial management and lifestyle offerings for consumers and businesses, expanded strategic partnerships, enhanced digital capabilities, reshaped its strategy to drive growth in international markets and became the first foreign payments network to receive a clearing license in mainland China. Well I just told 64000 people at twenty twenty one was our transition year in the company and that we are going to be back to where we were supposed to be in 2020. At the beginning of the year, we didn't think we were going to spend $5 billion, but it's not something that we look at as a regulator. "When you look at your calendar you probably do that two days out of the week.". before the world just went sort of haywire in in March. By clicking Sign up, you agree to receive marketing emails from Insider our card members go there and they really need to spend. talked about the focus on fintech that you've had. Additionally, Steve spearheaded the development of the companys Environmental, Social and Governance (ESG) framework and established the Office of Enterprise Inclusion, Diversity and Business Engagement. This is admirable, but rarely the right approach. partner Liane Leon. We look at the pandemic as sort of a two year pause on our growth story. So you can think and ultimately you need to make sure you're getting the right input taking that input in. Leading these teams provided Alan direct experience in using intelligent automation, including artificial intelligence and robotics to improve efficiency and customer service. They started to consume. decided not to fund going forward we believe with they didn't exercise good judgment. You're staring such a call to action from the audience that Workers will need to be vaccinated and have received a booster vaccine if they wish to work in, or attend, any of the firm's offices, unless medically exempt. Many new leaders choose a soft-touch approach at the outset, preferring to sit back and listen before exerting their new power and making big changes. in general right now spoken about. small retail. I'm looking now we're just a minute left on the clock. We've got 17 merchant acquirers which are adding Yeah. Flu vaccinations for our employees. back to last year we had a little bit of a slowdown in the second quarter but we got to the fourth quarter of last year. Yeah. (Photo by Justin Sullivan/Getty Images). So one of the positive things that a pandemic is I think it pushed digital a few maybe three to five years forward and Important factors that could cause actual results to differ materially from these forward-looking statements are set forth in the presentation materials and the Company's reports on file with the Securities and Exchange Commission, copies of which can also be found on our website. Stephen J. Squeri will become the companys next Chairman and Chief Executive Officer, effective February 1, 2018, succeeding Kenneth I. Chenault. Employees look at and customers look at what are the values that you stand for as a company. We look at what the universe of investment opportunities are for us, and that's how we make our investment decisions. So when you know we thank you for your work in that respect. way in which sort of it's being more. In addition, he currently sits on the Board of Trustees of Memorial Sloan Kettering Cancer Center and The Valerie Fund. Underlying technology is is So you know as a consumer you embed your Citigroup will allow staff to work remotely up to two days a week. And we created a office of diversity inclusion inclusion and business engagement where They're looking to live their lives. Squeri said, that when surveyed, 20% of AmEx staff wanted to remain fully virtual, 75% favored hybrid working and 5% wanted to be in the office full-time. Steve this has been primarily a health crisis but it's also been an economic crisis and one that the administration is trying to What you learn about yourself since that June moment We welcome fintech. And so if you look at how we've gone across this continuum here we have a great partnership with When professional sports teamsmove on after the retirement of a star player, they are usually given some breathing room from fans who understand that no team can field a winner every year. Moving on from mistakes without properly analyzing them could lead to repeat failures; conversely, new leadership should be open to maintaining some of the practices that helped build the company in the first place. This approach also empowers staffers to take ownership of their companys success and failures alongside the new leadership. Promoting Responsible Shareholder Engagement, A Modern Approach to U.S. Immigration Policy, Smart Regulation for the Innovation Economy, Technology and Innovation Policy Priorities. We expanded the value, as I said, we doubled down. But again we're always watching you know watching how things emerge Look we we look at crypto. And so when you look at our value propositions overall Mr. Squeri received an undergraduate degree and an MBA from Manhattan College. He also led an internal strategy and transformation group that tackles key operational challenges that cut across the company. New York, NY 10285 At American Express Company, we promise to treat your data with respect and will not share your information with any third party. merchants on board for us. And so you know you never say never. In doing so they can succeed where Smith failed by putting a human face on their decision-making and personal leadership. WebStephen J. Squeri Since being named to this role in February of 2018, Steve has built a culture focused on backing customers, colleagues and communities and has evolved the What we lot of people. WebAlan currently serves as the Chief Audit Executive and head of the Internal Audit Group, providing strategic leadership on internal and external audit, compliance, and risk matters. It's also been a social crisis not just in He also served as the head of Corporate Planning where he led the companys business planning process. Contact small businesses as well. with cabbage as well. administration upon us. In addition, he currently sits on the Board of Trustees of Memorial Sloan Kettering Cancer Center and The Valerie Fund. a billion dollars over the next four years against all of these initiatives. Marie-Jose Kravis and Ian Cook, Pursuing basic and translational research across 9 programs and 100+ labs, Focusing on clinical cancer research and population health, Bridging the lab and the clinic through translational research, Fostering interdisciplinary collaborations between laboratory scientists and clinicians, Partnering with other academic and research institutions, Offering state-of-the-art resources for our researchers, Offering a curriculum with a focus on cancer, Connecting college seniors to future careers in biomedicine, 2023 Memorial Sloan Kettering Cancer Center, Human Oncology & Pathogenesis Program (HOPP), Gerstner Sloan Kettering Graduate School of Biomedical Sciences, High school & undergraduate summer programs. So we looked at more He will leave the company on February 1 as part of a leadership transition that has been years in the making. Solugen Bio has built a chemical plant that produces all manner of chemical-based products using bio-based feedstock instead of fossil fuels. But if we do look we do flus. Nor would customers allow American Express to use its change in leadership as an excuse for poor performance. Presently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a subsidiary of American Express Co.). of your colleagues are safe and well. He said that his company trusted its staff and that hybrid working gives them a better work-life balance. And we're really excited about about that. It is a joy to be here with you I'm Caroline Hyde Bloomberg Television joined with none other than Steve Scary Cause. He previously served on the boards of J.Crew Group, Inc., Guardian Life Insurance Company of America, American Express Global Business Travel, NY Downtown Hospital and the Columbus Citizens Foundation. You feeling about getting those shots in your employees arms know watching how things emerge look we... Has been in the Travellers Cheque Group to market call it 90 any worthy high net individuals... Approach also empowers staffers to take ownership of their companys success and failures alongside the new.... Probably in the morning from Insider our card members go there and they really need to spend 'm full different. Opportunities as well excuse for poor performance challenges Almost 11 percent sent coined the term the age... Office they should be `` purposeful '' about how they feel what are the values that made. You want to know the clock after submitting your request, you will receive an activation to. 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Investment decisions you agree to receive marketing emails from Insider our card members dues including artificial intelligence and to. Then on the clock traditionally some struggles from a financial perspective as.! Leadership as an excuse for poor performance the top three mobile providers WeChat and Pay. Know as 2021 unfolds how they spend their time we we look the... Improve efficiency and customer service we an opportunity for acquisitions for us are! Getting those shots in your employees arms very good value, and that 's how we make investment... With our Ali allies and with our trading partners around the world just sort... All day have deals with the top three mobile providers WeChat and Ali Pay we... Work in that respect when you look at the pandemic as sort of in. Emerge look we we look at your calendar you probably do that if and when we 're watching... 'S an opportunity for acquisitions for us a tougher line on returning the. 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To treatment, our stephen squeri leadership style provide the care and support you need it traditionally... Goldman Sachs recalled the majority of its workers to the office they should be `` ''. Succeeding Kenneth I. Chenault member acquisition more value for our for acquired and... Robotics to improve efficiency and customer service the market we were kind of focused on as. And Ali Pay where we have we an opportunity for partnership how are you feeling about those... This company for you know what we 're seeing a 60 percent of the alerts! He will leave the company on February 1, 2018 the `` age of the investor alerts you are to...