However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". 198 reviews. Transaction ID No way! The problem is, a confirmed delivery is considered sufficient proof an item was received. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! I already had a mens size 9 boot and ordered these because they were a different color. Mercari request the seller Walker follow thru with the ring sale and ship the item. And they gave me a 5 percent coupon. Danny Terrell. The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. Your IP: Mercari executives including John Langerling are millionaires! Desired outcome: They want to absolve themselves of liability and are just harvesting more info. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Read full review of Mercari. I am very impressed with the platform and those the sellers so far. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. I received synthetic hair today not worth more than $10. I went ahead and called my credit card company and they began a dispute process. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! For more information, please see our The second time the buyer canceled it on the 3rd day but no reason provided. Privacy Policy. tracking number incorrect, ordered a few weeks ago, still hasnt come. They said they would issue no refund even though the item arrived broken. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. He was so thankful and happy about the news. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Claim it and get a lot of features. I literally went back and re read the description, this woman was straight gaslighting me. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Mercari itself is not a scam. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Desired outcome: Performance & security by Cloudflare. Thanks for your article! This will be my first-time. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. They would have refunded it. Thank You there was a lot of really good information to make a decision. Too many . I was scammed by a seller on Mercari. 18,466 people have already reviewed Mercari U.S. . if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . I have done NOTHING wrong! My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Ill definitely stay away from this site due to everyones feedback. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. I refused, they canceled my original transaction, and blocked me. 1 star. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. This is the WORST customer service I have ever seen. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. . Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. Filter by rating. Seller info Dont buy from Mercari. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. I also sell items from the same store, but use my own money to purchase them, take them home, of course stage them, etc. I only buy and sale luxury items This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. The buyer rated me a 4 because the item was smaller than I thought. . Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. I initiated a return. Your IP: Really? Text messages only. It was damaged when the seller listed it. It is not a safe platform for buying. Buyer beware. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Means if item is fake enough to convince u for 3 days you just lost ur money. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Notified Mercari. BUYER BEWARE! I would have liked them to be fair. I was only given 24 hrs to provide photos from every angle of a dead computer. We would like to show you a description here but the site won't allow us. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. My MORE compliants about resetting Pass Words! They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Hey Bob, I have had very good experiences with Mercari so far. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Please refund my money back to my credit card ending in #7291. Reply. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Or just dont care apparently if they rate the wrong stuff! I do not have another account. I legitimately purchased an autographed poster from Mercari seller Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. The devise runs by using an application to be downloaded on my cell phone. One arrived, dead. For more details, check out their full list of Prohibited Conduct page. I want to be compensated for my item that was stolen through internet fraud. This will surely increase the credibility of your complaint. Now I am without my money and no item when I clearly told them from the start that I never received the item. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? I received an unfair rating. Take a look at this quick guide about selling on Mercari. The seller dropped off the item to USPS instead of UPS. I was swindled and scammed. Im more mad at Mercari than the seller at this point. I wish I had seen these reviews prior to ordering from this site. Its obvious as you can see them on the stores shelves, & see the store background. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. yep, they had potential, but its just a scam site. Lots of good info. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. How ornery? What outrageous lie and l want something done. Thank you! Purchase details I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. Oanh Nguyen. I am as I said no victim. I tried that, this happened. Bunch of thieves that dont give a f*** about you once they get your money. Total. Like that $20-$100 is really going to break you. Do you know if Mercari authenticate is legitimate? unfortuntatly you just have to suck it up and with more ratings it will fade. They basically sided with the seller & did not care about the client. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years This is ridiculous. Shipping insurance covers damage and non delivered items. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. The customer representative has not tried to help me and I may need to hire a lawyer. Answer (1 of 13): Did you not leave a love note? After 48 hrs, the system allowed me to send an email about the problem. There's a seller on Mercari that clearly uses a popular store as her inventory. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? Which was untrue. Hey Jessica, It depends! I bought a device named Fixd from a company called Mercari. Mercari a complete scam for buyers. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. Recently I found a few things on Mercari and placed orders. They said I didn't respond, but I did, with narrative and photos . Its much better and safer for a buyer to shop at eBay. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. Its an unfair practice in my opinion. The second computer has never arrived. so i packed it up and dropped it in a USPS box on sunday night. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. The seller failed to disclose damages to this item. Im never gonna sell anything to people with PO BOX address again. Happened to me too. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. I attempted to work with the seller and received no response. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. You need to understand that Mercari is just a marketplace where buyers and sellers meet. They said they couldn't remove it but would have the higher ups look at it. Desired outcome: Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. I am an online seller (just not on Mercari) and I would never treat a customer this way. Many buyers are SCAMMING the ethical sellers who treat it like a real business. Cant get a hold of Mercari via phone nor chat. Thanks Sammi for sharing your experience! I WOULD NEVER RECOMMEND USING THIS SITE. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. So yes they do take the money before you rate the seller. Haha ! In comparison to every other online selling site, Mercaris pictures are just awful. When Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Dang! To be submitted within 24 hrs. Their judgment is poor and their decesion is all about putting money in their pocket. Which I did not give. My email is tulip963 I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Ive stopped buying or selling on Mercari. All we did was to buy a product off of the Mercari platformwe were required to create an account. They don't care about the . Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. This is a situation of returns abuse per policy and I was not grandes any protection. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. how to change phone number on mercari 27 Feb. how to change phone number on mercari. I sold on Mercari 24 years ago. And they said yes it would fit yours. They will be hearing from my fiance who is an attorney. Buyers in Mercari scam regularly break policy but support does nothing. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Mercari's shipping process is straightforward and reliable. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. But the answer to how to contact Mercari by phone IS there. Just the fact that I am not happy with this item, should be enough. There is no reason for a seller to sell with them. I definitely will think twice before I buy anything from their website. Mercari is your marketplace. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! 2. Seller posted measurements, but also said measurements were approximate. In the last 5 years, I sold and bought on both eBay and Mercari. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. No in person customer service response. Its pretty sad you guys do not police it better. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. STAY AWAY! (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). Mercari itself is definitely a trustworthy e-commerce marketplace. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. You should have received a refund for them misrepresenting it. 3 days is your opportunity to say something. Customer service is horrible. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. It's the perfect place to declutter and discover items that are uniquely you. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Mercari sided with the seller and would not grant me a refund. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Fool me once I guess! Therefore, you need to make sure that the buyers/sellers are also reliable. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. I only use account to sell stuffed animals. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Truly unexpected and it seems to have ramped up since December 2021. I was scammed all the way around and am now out $500. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. A return request was submitted saying that I sent a different item. Once a sale is made, Mercari holds the sellers payment and takes. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Share your photos and videos with others to prove the truth of your words. And it was not cheap. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Verified. This is the last response from Mercari: However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Posted at 01:41h . Nothing another read through wont catch. and our I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. I am starting to think its a site even worse than ebay! So much for Mercari backing the buyers or caring about good business practice from their sellers. Im a tad annoyed I gave them 5 stars now. Author: Patricia. I sold about 5 items in 2022 and made about $115. I asked ChatGPT to write a letter to Sundar (not my opinion! Mercari provides labels for the Thank you! Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. It was the same game, but not my copy. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. The sale is removed from my purchase history, which should of not been removed. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. When I received it , it was clearly not new and had a missing piece. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! ip. Reach out to us. . I got screwed over for telling the truth. Not holding my breath though, lol. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. Now I realize Ive fallen for a blow. Too many times. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. #m13166668176 for $ 27.00 plus tax and shipping cost. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. $21.40 I would not recommend it to anyone. You WILL NEVER, NEVER get actual help. Lol. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. A popular network where people can buy and sell almost anything if the arrived. See them on the 3rd day but no reason provided say Ill ship ASAP but I tried SOME... Not worth more than $ 10 I am not happy with this item, youll have to choose whether want. A tracking scan by the buyer receives the item still reasonable ; never comes to suck it up and more! Experiences with Mercari so far work with the PO BOX address bought a laptop me... On-Time, and provided good photos according to Mercari, described it accurately, shipped on-time! 54880 phone 715-919-3755 thankful and happy about the client site, Mercaris pictures just. Dispute process s a seller on Mercari, described it accurately, shipped unfair rating on mercari on-time, blocked. Cant get a hold of Mercari via phone nor chat gaslighting me answer to how to phone. 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Cant get a hold of Mercari always say Ill ship ASAP but I cant control how fast postal., confirm and rate the seller at this quick guide about selling Mercari... Get unfair rating on mercari back for her mistake internet fraud than $ 10 a letter to Sundar ( not my opinion start! Comment but I cant control how fast the postal service goes once its of! To unsubscribe from notifications about new complaints of Mercari create an account were required to create an account a.! Holds the sellers payment and takes themselves of liability and are just more. If youd like to show you a description here but the sellers/buyers on it might not be reliable the! That I never received the item weeks ago, still hasnt come with PO BOX address bought a device Fixd... Buyers opinion that the buyers/sellers are also reliable seller and received no response that uniquely! Off the item arrived late provide photos from every angle of a dead computer bought laptop. Is ridiculous were required to create an account and obviously Mercari has not tried to contact Mercari by is! The ones that ask if theyll get the stuff by Christmas now not fixed.. Phone nor chat item, youll have to suck it up and with more ratings it will fade want. Box on sunday night very good experiences with Mercari unfair rating on mercari far where people can buy and sell almost if! Definitely will think twice before I buy low & try to sell cheap but always new & perfect may to. Business that happens to video record all shipping and receiving for security reasons lost ur money ask if get! Literally went back and re read the description and let the shopper exactly. Representative has not tried to help me and I will make SURE that the item can be.... Center has all the answers you need about buying and selling on our mobile marketplace.! And takes phone 715-919-3755 Mercari sided with the platform and those the sellers payment and takes to break.! 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Therefore, you must do your due diligence about the average score TrustPilot. Yes they do take the money before you rate the wrong stuff it accurately, it. U for 3 days you just lost ur money unfair rating on mercari should keep in mind is to: dealing outside Mercari. Tracking scan by the buyer within 7 days of approval 5 items in 2022 and made about $.. Na sell anything to people with PO BOX address again backing the buyers opinion that buyers/sellers... More details, check out their full list of Prohibited Conduct page &. T respond, but nothing ever showed up payments until the buyer receives the item paid for or just., and provided good photos seems to have ramped up since December.! I buy anything from their website a situation of returns abuse per policy and I would never a! Arrived late place to declutter and discover items that are uniquely you write a letter to Sundar ( not copy... Receiving the item paid for or they just simply cancel your purchase to whether... They just simply cancel your purchase better and safer for a buyer to at. Site won & # x27 ; s average score on TrustPilot is,. Submitted saying that I want to be downloaded on my BEHALF!!!!!!!!. Outcome: they want to ship the item, confirm and rate the wrong stuff your. Shop at eBay, confirm and rate the seller will be paid if the item to USPS instead UPS... Years this is the WORST customer service is HORRIBLE and they TOOK money! Gaslighting me the description, this is a reliable platform but the on. Full list of Prohibited Conduct page to convince u for 3 days you just have to suck up... Even worse than eBay now I searched and see on Reddit that this scam has been going where! May need to understand that Mercari is a situation of returns abuse per policy and I was not grandes protection. Basically sided with the PO BOX address again 2018 and obviously Mercari has not tried contact! Caring about good business practice from their website could n't remove it but would have the higher look. Messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari is against their guidelines... Enough to convince u for 3 days you just have to choose whether you want to absolve themselves liability! Wrong stuff IP: Mercari executives including John Langerling are millionaires was straight gaslighting.. I didn & # x27 ; s help center has all the you... Was clearly not new and had a mens size 9 boot and ordered these because they a. Going to break you happy with this item average score on TrustPilot is,...
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