You may cancel at any time or file a complaint by calling the toll-free customer care number at 1-844-863-0353. Online. Contact Us for help finding a late or missing order. You acknowledge that any personal information that you provide through the Site, online or in Clubs will be used by Sam's Club in accordance with Sam's Club Privacy Policy (available at https://corporate.samsclub.com/sams-club-privacy-policy, which may be updated by Sam's Club from time to time). White Gloveincludes an interiorroom of choice upon delivery. A Member can keep his/her Membership active after unenrolling in the Auto-renew Program by paying the renewal fee in Clubs, online or by calling 1-888-746-7726. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. Sams also reserves the right at any time and in its sole discretion to reject, correct, cancel or terminate any order made through the Site. Members may cancel enrollment in the Auto-renew Program at any time in Clubs, by calling 1-888-746-7726, or online through their account. Afterany order is completed,you will receive an email confirming the purchase. THE OPERATION OF THE SITE MAY NOT BE CONTINUOUS OR UNINTERRUPTED OR SECURE. Sam's Plus Members may obtain up to sixteen (16) additional Add-on Memberships for an additional fee. Can I use different "Bill to" and "Ship to" addresses? Online Purchases Returned via SamsClub.com. may shipfrom multiplelocations making them unavailable to shipin one box. Sam's Club reserves the right to make changes to these terms and conditions at any time. The First Sam's Club Logo. If legal action is necessary to collect any amount which You owe, then You will reimburse Sams for any and all expenses incurred in collecting such amount, including without limitation all legal fees, all costs and all disbursements. Sam's Club Credit Online Account Management. Your use of the Site, including, without limitation, uploading materials on the Site, and Your use of Products and Content must be lawful, ethical, and respectful of the legal rights and interests of all other persons, including without limitation Sams. You acknowledge and agree that in order to utilize the Site and order the Products, You must be a Sams member with an active Sams membership. When do I receive a notice to renew my Membership? Please check order tracking for the latest updates. Number of Returns and Time Period. For certain large SNG App purchases, you will be asked to confirm your payment method and identity with a Sam's Club associate located at the Club exit by presenting the credit card used for the transaction and a government-issued photo identification. Please. How to get Instant Savings Book sent to my home. Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. Freight shipping is a default when an item exceeds small parcel carrier thresholds. Merchandise or services sold or provided on SamsClub.com website including those websites not hosted by Sam's Club, even if accessed through SamsClub.com. Shipping/Delivery Charges. How to apply a promo code during checkout. YOU ACKNOWLEDGE, BY YOUR USE OF THE SNG APP, THAT YOUR USE OF THE APP IS AT YOUR SOLE RISK. Sam's Club reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with Sam's Club if and as requested by Sam's Club in the defense and settlement of such matter. Sam's Club Auto Buying Program, Powered by TrueCar, Price differences and price matching clubs, Request a new Sam's Club Consumer Credit Card, Sam's Club Credit Types & Contact Information, How to sign in and out of my online account, How to pay Sam's Club Consumer Credit online. What does being fulfilled mean? These Terms are effective unless and until terminated by either you or Sam's Club. What if my order is not delivered? Please provide up-to-datecontact information when placing your order to ensure efficient delivery. Although payment will usually be processed on the scheduled date, the Member should allow several days for processing. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. Free shipping for both Plus and Club Members is limited to a total of up to 10 addresses. YOUR USE OF PASSWORDS IS AT YOUR OWN RISK. Sams shall at all times have the right to direct the defense of, and to accept or reject any offer to compromise or settle, any lawsuit, claim, demand or liability asserted against Sams or any of its officers, directors, employees or agents, and You will not settle or resolve any portion of any such claim or lawsuit without Sams prior written approval. If a different shipping method or address outside the Continental United States (AK &/ HI) is selected,the actual shipping costwill most likelybe increased. Can I place an order with a split shipment? Everyone is a potential shoplifter, and everyone must be accused at the door. The delivery agents will unload and place your item(s) in a room of your choosing. Returns for items purchased under these programs must follow program requirements set forth by the government regulatory agency and applicable law. After the order ships, youwill receive a second emailwith tracking information. In the case of fraud or abuse of privileges, Sam's Club may reverse the amount originally refunded or recharge the amount originally refunded. The final taxes and fees will be calculated on the day your order is picked and delivered. If the FAA is found not to apply to any portion of Section X of these Terms, then the applicable laws of the State of Arkansas shall apply without regard to choice-of-law principles. This can happen if you paid for one level of service but request another. Please remember to update your payment method information as necessary to avoid delays or cancellations. Access to this Site does not confer and shall not be considered as conferring upon anyone any license to any of Sams or any third party's Intellectual Property Rights. Sam's Club Pharmacy uses technology and services owned by MedImpact Healthcare Systems, Inc. (MedImpact) to provide the prescription savings search results on samsclub.com (the Website). Members are welcome to bring their children or guardians and up to two guests per visit to any Sam's Club location. Hover over the "Your Account" drop down in the upper right corner ofany screen from the site. Orders which total a pallet size approximately 4 high and/or a minimum quantity of 50 are automatically shipped LTL to reduce shipping expenses. How to downgrade a Sam's Club Membership? Members are required to pay for all health care services. However, as the actual colors you see will depend on your monitor and various other factors, we cannot guarantee that the actual display of any color will be accurate. Sam's Cash are rewards which can be earned by Sam's Club Members by making qualifying purchases in accordance with these Sam's Cash Terms and Conditions. These items typically fall into 2 categories: Aerosol products in pressurized spray cans, Products that contain flammable, volatile or corrosive chemicals. If the issuer of the card refuses to authorize payment or any other validation checks return adverse results, we will not accept your order. For example, if your subscription begins on June 15 and you cancel on September 15, your cancelation is effective as of June 15 of the next year. The book is also available online at SamsClub.com but only while the ISB is active. In your shopping cart, we show an estimated shipping cost based on our lowest-price shipping method and presuming that all items in your cart are going to a single address within the contiguous United States. NOTE:Do not pay the carrier/delivery agent any amount, if extra delivery services were not requested/provided. If Sam's Club no longer has the item you ordered in stock, you will be notified via the email associated with your Membership Account or Guest Membership. Invoice: An invoice is a commercial document that itemizes a transaction between a buyer and a seller. will only receivefree shipping on items denoted by "Free shipping". Can I place an order with a split shipment? Your use of the Site constitutes your agreement to follow and be bound by these Terms. may shipfrom multiplelocations making them unavailable to shipin one box. Sam's Plus Members are eligible for Free Shipping subject to the terms available. Free shipping for both Plus and Club Members is limited to a total of up to 10 addresses. Apple and its subsidiaries are third-party beneficiaries of these Terms and Conditions, and have the right (and shall be deemed to have accepted the right) to enforce these Terms and Conditions against you. Some exclusions apply (see terms). Free shipping is limited to ground shipping. Login to your SamsClub.com account or register your membership number with a new account. This information is also available through your online Account Information > Order History. What if I purchased without tax exempt status? If it's delayed3 or more business days, we can refundor replaceyourorder. In the My Account Menu under the Orders heading, click the History link. Delivery is dependent upon product eligibility, inventory availability, available delivery time slots, and delivery location. Plus Members (Primary & Complimentary)with an active membership receive free shipping on eligible items, no minimum purchase. Other individuals are not eligible to be Complimentary Household Cardholders. There is a limit of one (1) free trial period per member across all eligible third-party service subscription plans on each third-party service subscription description page on SamsClub.com. Sams Club, in its sole discretion, may use any alternative method of delivery it chooses, which may or may not be Delivery from a local club or fulfillment center. You may download or copy the Contents and other downloadable materials displayed on the site for your personal, non-commercial use only. IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION X BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. You may be required to exchange for the exact item being returned. Open the order number and print, this will serve as a validreceipt. Nothing in these Terms and Conditions precludes you from bringing issues to the attention of federal, state, or local government agencies and, if the applicable law allows, such agencies may seek relief against Sams Club for you. After finding your order, select "View Details" link to see tracking information. Members may update payment and other account information online or by calling 1-888-746-7726. Any attempt to do so is a violation of these Terms and Conditions and the rights of Sam's Club and/or its licensors. If You decide to link to any such third party websites, You do so entirely at Your own risk. Participation in the Subscription Order Service constitutes acceptance of these Subscription Order Service Terms and Conditions. However, Sams Club may, in its sole discretion, deliver items from a local club or fulfillment center without notice to members and without a shipping box or packaging. Also note that all credit/debit card holders are subject to validation checks by third parties and authorization by the card issuer. Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. Sam's Club welcomes and encourages you to reach out to its Customer Service representatives regarding any issues or concerns you may have. Club Members/Guest Members/Add-ons/Plus Add-onswith an active membership and their guests may be eligible for free shipping on a limited assortment of items that are marked accordingly: however, most items will incur shipping costs. The arbitrator shall conduct any calls, conferences, or hearings by teleconference or videoconference, unless the arbitrator determines that an in-person hearing is appropriate. In a continuing effort to provide legendary member service and experience, Sam's Club offers Delivery ("Delivery") for Members shopping on SamsClub.com or the Sams Club mobile app. Faster ship methods will incur a cost unless specified as free. In-Club Purchases. Gift cards, including third party gift cards and eGift Cards, Inventory, sales, or services belonging to or offered by third parties (including but not limited to mobile phone contracts, extended warranty programs, travel, identity protection services, subscriptions, auto buying program, insurance, merchant credit card payment processing services, business payment solutions, service plans, delivery, etc.). Apple shall not be responsible for addressing any claims by you or any third party relating to the SNG App or your possession and/or use of the SNG App, including but not limited to (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, or (iii) claims arising under consumer protection or similar legislation. Both membership levels come with one card (plus one complimentary household membership to share), as . What if my order is not delivered? If two business days have passed after you receive yourtracking email, and you are still unable to track the order, please. How to change home club and find club information - Sam's Club. Curbside Pickup is a free service for certain Sam's Club Members that lets you order online at SamsClub.com and pick up your goods at any Sam's Club in the US or Puerto Rico. A commercial invoice is a primary document used for detailing the price, value, and quantity of goods being sold. Sams may, in its sole discretion and at any time, change, suspend, discontinue, or terminate, temporarily or permanently, the Site or any part of it or Products, for any reason and for convenience, without any notice to You and without any liability towards You or any other person. Sam's Cash does not expire but a Member must have an active membership to redeem. The SNG App, including software embedded in the SNG App, is licensed, not sold, to you by Sam's Club only under these Terms and Conditions, and Sam's Club reserves all rights not expressly granted to you. For purposes of this paragraph, original personal signature does not include any digital, scanned, electronic, copied, or facsimile signature. All prices on SamsClub.com are shown in US dollars. A Walmart or Sam's Club gift/e-gift card may be used for the initial interval of a third-party service subscription (i.e., the first month or year); however, such payment method may not be used for subsequent intervals of the service subscription. Limit one Plus Membership per household or business and one Plus membership cancellation or one membership downgrade refund per year. Access to this Site does not authorize anyone to use any name, logo or trademark in any manner whatsoever or to reproduce any Content. 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