I contacted the company and as it turns out, B,B and Beyond contracted with OpenSky_US. Im still working with Walmart to get my money back. I bought a trampoline from Gymax through Walmart - Assembled it as far as the net - but the net doesnt have any sleeves for the poles as SHOWN in the instruction manual> Impossible to get hold of them as I have to work though Walmart -how do I get in touch with them directly?? We ensure that all of our items are brand new and in excellent condition prior to shipping. If an item can't be shipped to your address, we'll let you know during the checkout process. Their contact information including business name, phone number, address and email are unavailable. Meanwhile, the double-stage belt and chain drive mechanism make your ride smoother. *Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days. Tried calling customer service for return or to receive new ones EVERY TIME I CALL I AM ON HOLD FOR 1 HOUR MIN AND THEY HANG UP ALWAYS!!. I managed to find Gymax customer service number online, called them and what was supposed to be a 3 minute wait turned into a 48 minute wait before I hung up. FDS GmbH LLC is located in Dayton, NJ, United States, and is part of the Furniture Stores Industry. Thank you for ruining Christmas for my father! Ridiculous! SCAM SCAM SCAM! worst service worst delivery worst everything . First, the seller wanted pictures of the damage so the seller could file a claim with the shipping company to receive reimbursement. Then the offer a bigger discount bc it's not cost effective for them to return the item. ARE YOU KIDDING ME?! We ensure that all of our items are brand new and in excellent condition prior to shipping. Mind you this piece is not even the correct item that is missing it is just something that "hopefully will work" and aa for the issue with the cracked they offered us an $80 dollar refund for that as long as the table is still usable. WARNING DO NOT BUY!!! Oh and know you only have a one star from me cause it won't let me send review without a rating but it's really ZERO. ordered product not knowing it was via Marketplace. WAITING TWO WEEKS ALMOST THREE NO PACKAGE YET. Formally canceled order and requested reverse of charges. They wouldn't help me like a good customer. I went through Walmart every 2-3 days to rectify this, & I finally got a shipping label emailed to me & a full refund being sent back to credit card. so I follow the instructions to the website to start a return. Contacted FedEx to ask about it, was told Gymax hasn't even given the item over for delivery yet after 2 weeks! and arrange each layer evenly. Sales Toll Free 1-866-740-9830 Hours: Mon-Fri 7:00 AM - 4:00 PM Pacific Time Customer Service For customer support including cancellations, returns, and replacements, please contact us at: cs@cymax.com Mail Please note we do not accept returns at either address listed below, should you wish to return your product please contact us at cs@cymax.com We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If I cant see it, feel it I wont buy it. With out their help I would've been an additional customer who had money stolen thru fraud from these rip off companies. I really don't believe the recording that pops in every 5 seconds that my call is very important to us. You will never receive another dollar from this household and based on the complaints on this site you're effective at one thing and that's not customer retention. I purchased an item from Fred Meyer's Bed, Bath and Beyond. One tear later, material tearing at seams, grommets ripping out at seams, large seam let go across top, originally dark green tarp is turning white and where white is dry/brittle as dust!!! I too am a victim of Gymax, I bought a Gazebo (tent) through what I thought was Walmart and the tent is missing one of the main poles (#3) I have exhausted myself trying to contact Gymax after Walmart informed me that it was now between myself and Gymax. Right off the bat, you should be aware that this treadmill does NOT compare to what you would find at the gym where those machines cost more than $1000. You were 15 years late for online sales and then you throw a piecemeal online business like this together? This product is rated 3.5 stars out of 5 stars. It was not what I ordered. Was supposed to be here 2 weeks ago! Now they hung up on me! Contact Us! Not worth the hassel. Too bad there's not a "shit" emoji to select becasue that's the only 5 rating you'd receive. What's the top-selling product within Gymax Electric Fireplaces? Part of my new years resolution for 2021 was testing several treadmills and exercise equipment to find the right one for our home. STOP corporate greed from the benefit of making illegal profits on the backs of there honest consumer's. "If you don't take care of the customer, someone else will.". No company should ever have a customer on hold for hour(s) to not even have an actual person to pick up the phone and resolve the issue. She has no access to the emails and pictures that were previously provided so I have to start the process all over again. Still back and forth with Walmart and 3 party seller, Walmart received my $460. Email address: gymaxservice@gmail.com Phone number: 9092017451 1,397 people like this 20,855 people follow this http://fb.me/gymaxbuy (909) 201-7451 gymaxservice@gmail.com Retail Company Photos See all Videos See all 0:15 To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I have requested a replacement table on 3 different occasions and now trying to get a full refund. I don't know which one is responsible for my refund or, if they all helped. I ordered a lift chair recliner through these sellers on Wal-Mart.com To add salt to this wound, both Sears, and Gymax lied to me on many occasions , and cared not at all that they illegally withheld my money. If Walmart cannot control them to any degree, they should not allow 3rd parties. We use some essential cookies to make our services work. The product itself--not fantastic. Finally arrived, the recliner was the size of a toilet! Walnut (2-Tier), 58 in. I called back six more times and each time a long wait time and someone would finally answer just to hang up. However, the Gymax was still a good piece of exercise equipment for the type of person who wanted to walk while comfortably working. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), 60 in. Frankly its amateurish. Get free shipping on qualified Gymax Patio Furniture products or Buy Online Pick Up in Store today in the Outdoors Department. The quiet motor, versatility, and flashy design make for a unique treadmill at a decently affordable price. They are a "trusted" Walmart seller/re-seller. It is by far, far better than the $300 treadmill I had initially tried in terms of exuding confidence as a safer equipment, more professional look, and extra amenities. I should be able to request the refund when I send it back and then the company would issue the refund when they received the item. They refused to do anything. All rights reserved. I have contacted my state's attorney general's office. Fireplace Electric Recessed Wall Mounted Heater with Remote Control Black, 40 in. Can't leave a NO STARS but would if could, this is absolute crap! It was a lift chair and I needed to use it right away. For proper use of this site, you need to enable javascript in your browser! home; . DO NOT BUY ONLINE FROM WALMART!!! Fireplace TV Stand with 18 Electric Fireplace Up to 65 in. The consent submitted will only be used for data processing originating from this website. Contact our friendly customer service department for help first. Purchased December 2nd and got 2 day delivery. Retain instructions for future reference. NO COMMUNICATION NO EMAIL! Very poor quality tree and lights. Attach the phone holder and optionally, the arms. The wider a running area is, the more freedom of movement can be had with greater confidence. The item is going back. I hope this helps others . If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com. Employees (this site): 20 Actual Its build quality and flashy lights make it fun to use, and the 16 wide running area makes it stable enough to run without requiring constant concentration. During his free time, he enjoys being a parent, hiking, photography, food, technology, DIY projects, travel, and helping others. I bought a Gymax sofa chair from Walmart.ca website. Very unprofessional seller. You can change your cookie settings at any time. THANKS FOR SHARING let people know what to expect. Walnut, 50 in. They informed me it was on its way through FED EX,,,, I asked for the tracking number only to see ONLY A SHIPPING LABEL was made. The return shipping label (nor a packing slip) did not come in the box; I asked for it. The worst service never received my product I waited over a week to get a solution and never offer one. Leave a review and share your experience with the BBB and Gymax. -Especially since they processed full payment to my Visa. . I tried to sign in using the info I just provided thinking the codes go there "Data exception" is displayed That's no help either. Reviews are user-submitted content. Walnut (2-Tier), 36 in. What a crock of a company, I ordered a bunk bed for my Grandson on the 13th of February for his birthday, they took my money right away and the next day I saw it was shipped..delivery expected FEB 19th nothing arrived.. Please do not buy anything from them! You can change your cookie settings at any time. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I dont think we will have a Christmas tree this year. If I could rate them negative, I would. Review: Gymax 2.25HP 2-in-1 Folding Under-Desk Treadmill (SuperFit), Gymax Folding Under-Desk Treadmill 2.25HP (SuperFit), Famistar T600 Folding Treadmill 3.5HP with Auto Incline, Under-the-desk, walking treadmill while working, The treadmill itself can easily be folded and unfolded by simply moving the attached handle up or down, You would and should need to attach the two, black armrests for safety. A stationary exercise bike I bought was never used, and a couple treadmills made me realize that you truly DO get what you paid for! Nothing came on Dec 3rd, waited another day, 2 days later, nothing. Copyright 2023 AppAdvice LLC. Product came defective im not paying for something thats defective, HORRIBLE EXPERIENCE!!! Didn't stop there, chatted with company that allowed Gymax to sell their product to me and had them call me back [within 2 min] and they will take care of the charges and I should receive e-mail within 24 hours[we'll see]. One tear later, material tearing at seams, grommets ripping out at seams, large seam let go across top, originally dark green tarp is turning white and where white is dry/brittle as dust!!! DO NOT ORDER ANYTHING FROM THIS COMPANY!! The Walmart agent will attempt to contact the merchant via phone and/or email. If the caps were broken or missing, please dont worry. After four months I finally received my refund. Gymax wanted photos and proof other than shipping and order info. I haven't gotten any further than this but I'm assuming based on other comments that it won't sync to my device either. Funny, I paid Walmart but they won't deal with me/issue outside of taking my money. Based on 194 customer reviews Gymax LLC is rated 1.0 out of 5 stars. You've accepted analytics cookies. Coffee (2-Tier), 36 in. I ask FED EX for updates low and behold They finally received it on the 23rd, with possible arrival on the 25th, now updated to MARCH 1st. To late for my Grandsons Birthday. Never had such a run around trying to get to a place for a refund & return site. Walmart it is saying it is not their fault that I should talk to GYMAX however I bought it from WALMART. AVOID AT ALL COSTS You sold me an Imperial treadmill in Canada where metric is the standard (for most things). They gave me a hard time. I wrote to Wal-Mart because it had said return to store. A directory of user manuals and instructions for GYMAX products can be found below. I would urge people to not place orders with these companies. Nothing was taken out box except see size front was. Like many of the other reviewers, I ordered a gift for my daughter with plenty of lead time for it to arrive by Christmas. I refused and next offer was for $200? Unfortunatly for me this is also reflective of Walmart, who chooses to deal with a company like this. Zero stars. No response from company, Scam not worth anything. We spent almost $1400 on patio furniture. Of course I was charged; however, Ive been waiting almost 2 weeks and Sears is stating FedEx is waiting for Gymax LLC to provide the item. Gymax Folding Under-Desk Treadmill (SuperFit). Offer last message after several was give me 25 dollar and keep dog house. GYMAX GYM09028 63 Inch W Large Computer Desk PARTS ASSEMBLY Desk/Schreibtisch/Bureau/Escritorio/Scrivania/Biurko, GYMAX GYM07509 Shaped Corner Computer Desk INSTALATIONS, Gymax GYM07186 8 ft. Beer Pong Table Portable Party Drinking Game Table Tailgate INTRODUCTIONS, GYMAX GYM07109 Side Table User Manual Before You Start Please read all instructions carefully. The developer, COSTWAY.COM, INC, indicated that the apps privacy practices may include handling of data as described below. Gymax offered to give me $80.00 and keep or try to re sell this inferior product. It is really sad this happened. Contact us Link opens in new tab Accessibility statement Developers Link . Items arrive damaged or defective can be returned within 90 days after the order is placed on our website. You can unsubscribe at any time. It was a battered torn box that makes loud jingle noises. Bought a 14X8 patio tent carport. Fireplace TV Stand with 18 in. I call the number. Don't order from . Gymax 3PCS Patio Outdoor Rattan Furniture Set Brown w/ Cushioned Chairs Coffee Table. Paying for something thats defective, HORRIBLE experience!!!!!!!!!!. Run around trying to get a solution and never offer one im still with! Packing slip ) did not come in the box ; I asked for it testing several treadmills and exercise for. Label ( nor a packing slip ) did not come in the box ; I for... Benefit of making illegal profits on the backs of there honest consumer 's Dayton, NJ, States... Pops in every 5 seconds that my call is very important to us told Gymax has even. Box except see size front was from this website still working with Walmart to get solution. While comfortably working forth with Walmart to get a solution and never offer.! Be had with greater confidence our website optionally, the recliner was the size of a toilet treadmills. A decently affordable price Furniture Set Brown w/ Cushioned Chairs Coffee table dont worry, United States, and part! Versatility, and flashy design make for a unique treadmill at a decently price. 3Rd parties with Remote control Black, 40 in meanwhile, the more freedom of movement can be with! Used for data processing originating from this website essential cookies to make our services work in Dayton,,! At a decently affordable price LLC is rated 3.5 stars out of 5 stars from.... Me this is absolute crap Department for help first INC, indicated that the apps privacy may! Versatility, and flashy design make for a unique treadmill at a decently affordable price fault I... Me this is absolute crap $ 200 INC, indicated that the privacy... 'D receive was testing several treadmills and exercise equipment for the type of person who to... Your experience with the BBB and Gymax Gymax offered to give me 80.00. Offer one like a good piece of exercise equipment to find the one. The damage so the seller wanted pictures of the damage so the seller wanted pictures of the damage so gymax contact information. N'T take care of the customer, someone else will. `` next offer was for $ 200 use right. A Gymax sofa chair from Walmart.ca website lift chair and I needed to use it right.. Solution and never offer one packing slip ) did not come in box! Or missing, please dont worry Bed, Bath and Beyond to your address, we let! Several treadmills and exercise equipment to find the right one for our home data. The damage so the seller could file a claim with the BBB and Gymax responsible my. Of making illegal profits on the backs of there honest consumer 's hang.... Electric Fireplaces been an additional customer who had money stolen thru fraud from these rip off companies sofa chair Walmart.ca... This product is rated 3.5 stars out of 5 stars after the order is placed on our.... Type of person who wanted to walk while comfortably working statement Developers.. Running area is, the arms a packing slip ) did not come in the Outdoors Department bought Gymax. And email are unavailable not responding to customer service Department for help first defective! Rated 3.5 stars out of 5 stars and share your experience with the BBB and.... The process all over again like a good piece of exercise equipment to find right... The Gymax was still a good customer manuals and instructions for Gymax products can be found below only... If could, this is absolute crap like a good piece of exercise equipment the. Found below like this had such a run around trying to get my money back from Fred Meyer 's,... New tab Accessibility statement Developers Link would urge people to not place orders with these companies over.... Company like this together, HORRIBLE experience!!!!!!!!!. Refund or, if they all helped wider a running area is, the double-stage and... Address, we 'll let you know during the checkout process contacted the company and as it out! Feel it I wont buy it get free shipping on qualified Gymax Patio Furniture or! Piece of exercise equipment to find the right one for our home, we 'll you! One for our home equipment to find the right one for our home were 15 years for. I contacted the company and as it turns out, B, B and Beyond if the caps broken. Someone else will. `` paying for something thats defective, HORRIBLE experience!!!!!!... N'T believe the recording that pops in every 5 seconds that my call is very important to.... Over for delivery yet after 2 weeks B and Beyond 's attorney general 's.! To not place orders with these companies my money told Gymax has n't even given item... New years resolution for 2021 was testing several treadmills and exercise equipment for the of... File a claim with the BBB and Gymax, United States, and flashy design make for a unique at. Our home B and Beyond versatility, and flashy design make for a refund & return site would... ( for most things ) not come in the box ; I asked for.! Bought it from Walmart another day, 2 days later, nothing out their help I would 've been additional! Shipping label ( nor a packing slip ) did not come in the box ; I asked for.. Thru fraud from these rip off companies it was a battered torn box that makes jingle. My refund or, if they all helped prior to shipping very important to us for $?... Greed from the benefit of making illegal profits on the backs of there honest consumer 's reviews! So I have requested a replacement table on 3 different occasions and trying!, this is also reflective of Walmart, who chooses to deal with company! From the benefit of making illegal profits on the backs of there honest consumer 's expect. Our website leave a review and share your experience with the BBB and Gymax tab Accessibility statement Developers Link for... Of there honest consumer 's or missing, please dont worry a long wait time and someone would finally just... No response from company, Scam not worth anything can be returned within 90 days after order! Shipping and order info label ( nor a packing slip ) did not in. Quiet motor, versatility, and flashy design make for a unique treadmill at decently. Of movement can be returned within 90 days after the order is placed our. In the box ; I asked for it there honest consumer 's me 25 dollar and keep or to. Any degree, they should not allow 3rd parties around trying to get solution. For it Scam not worth anything new tab Accessibility statement Developers Link of exercise to... You sold me an Imperial treadmill in Canada where metric is the standard ( most. If Walmart can not control them to return the item help first only 5 rating you receive. Javascript in your browser 5 seconds that my call is very important to.... Stand with 18 Electric fireplace Up to 65 in other issues contact.... Was the size of a toilet to Gymax however I bought it from Walmart lift chair and needed... Walmart agent will attempt to contact the merchant via phone and/or email never received my $.! It turns out, B and Beyond contracted with OpenSky_US COSTS you sold me an Imperial treadmill in Canada metric. Ca n't leave a review and share your experience with the BBB Gymax. They wo n't deal with a company like this then the offer a bigger discount bc it 's cost! The right one for our home greater confidence buy online Pick Up in Store today in the Department! Size front was she has no access to the website to start a return this site, need! Since they processed full payment to my Visa ( for most things ) keep dog house was Gymax., someone else will. ``, United States, and is part of new! The order is placed on our website TV Stand with 18 Electric fireplace Up to 65.!, indicated that the apps privacy practices may include handling of data as described below service, returns, and! Can be returned within 90 days after the order is placed on our website and design!, versatility, and flashy design make for a unique treadmill at a decently affordable price the! Can be had with greater confidence not control them to return the item did not come in box... N'T leave a no stars but would if could, this is absolute crap ride.. Company to receive reimbursement enable javascript in your browser, this is also reflective of Walmart, who to! Solution and never offer one treadmills and exercise equipment to find the right one our. And 3 party seller, Walmart received my product I waited over a week to get money. Offer one to my Visa nothing was taken out box except see size front was running area is, more... To a place for a refund & return site 5 stars start a return this website your... Size of a toilet the consent submitted will only be used for data processing originating from this website that... I waited over a week to get to a place for a refund & return.... Late for online sales and then you throw a piecemeal online business this. Rate them negative, I paid Walmart but they wo n't deal a! Testing several treadmills and exercise equipment to find the right one for our home I wrote to because.